Shipping

• Shipping Time: Orders are typically processed and shipped within 48 hours. Please note that personalized items require additional processing time. In cases where an order comprises both personalized and non-personalized items, we prioritize shipping the non-personalized items initially, with the personalized items following subsequently.
• Shipping Charges: We offer complimentary shipping on all domestic orders exceeding Rs. 449. It is important to note that international orders and returns are not eligible for free shipping.
• Tracking: Upon shipment of your order, you will receive tracking details via WhatsApp, email, and SMS. If you order additional items with personalized, silver, or gold jewelry, your order may arrive in separate shipments.

Returns

• Return Policy: We offer a 30-day return policy for all unused and unworn items, no questions asked. However, this policy does not cover personalized jewelry and God idols unless they are defective or not as described. We will process refunds after inspecting the returned items. If you purchased an OYA Elegance product from a source other than our official channels (OYA Elegance website, app, or exclusive stores), their specific return policies will apply. Please note that any shipping charges paid at the time of purchase are non-refundable in case of returns.
• Missing Items: If any items are missing from a return order—meaning the customer claims to have returned several products, but not all of them were picked up—the company reserves the right to deduct an amount equivalent to the total retail price of the missing item from the refund. This policy also applies to promotional items, such as gifts and silver coins.
• Refund Policy: Upon your request to return any of your products, the refund will be processed upon receipt of the product at our warehouse.
• Replacement & Exchange: You may also opt to replace or exchange your order according to your preferences. The terms and conditions governing replacements are identical to those applicable for returns. Replacement shipments will be dispatched only after the initial return has been picked up or delivered (for silver items).
• Return Process: You can initiate a return request through our website or app. Alternatively, you may contact our Customer Support team, who will provide comprehensive assistance throughout the process. Upon scheduling the return request, it is important to be available for the pickup and responsive to calls from the delivery partner. If unavailable or unable to answer their calls, the delivery partner may choose to cancel the pickup. Restarting the process may result in an extended overall timeframe in these instances.
• Outbound and Return Shipments: Although most areas facilitate both outbound and return shipments, there are exceptional instances where certain locations only accommodate outbound shipments and not returns. In such cases, we may request that you utilize an alternative courier service, such as India Post, for returning the product. We will reimburse you for all reasonable shipping costs (up to Rs 70) in managing these returns. Should shipping charges exceed Rs. 70, any excess amount (including return shipping, duties, taxes, fees, etc.) will be deducted from the customer's refund. When our reverse logistics service is unavailable for specific pin codes, customers are accountable for returning the jewelry to our warehouse. They will be reimbursed Rs. 70 towards shipping charges as part of their refund.
• Empty Parcel or Missing Product: If you receive an empty parcel or discover a missing product, please notify our customer support team within 48 hours of receiving the package for assistance. To proceed with your request, we will require a thorough unpacking video capturing all angles. Insufficient evidence or indications of tampering with the package may lead to your claim being denied. In such instances, the brand reserves the right to determine the final outcome.